Privacy policy.

1. Introduction

Welcome to **Dasom Medical Wellness Clinic** (“Dasom Clinic”, “we”, “our”, “us”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us via WhatsApp or other channels, or use our medical and wellness services.

By accessing our website or providing us with your information, you agree to the terms outlined in this policy.

2. Information We Collect

We collect both personal and non-personal data, including but not limited to:

2.1 Personal Information

* Full name

* Contact details (phone number, email address, mailing address)

* Date of birth and identification details (e.g., NRIC/passport number)

* Medical history or health-related information voluntarily provided

* Appointment details and treatment records

* Payment information and billing details

2.2 Non-Personal Information

* Browser type, device information, and operating system

* IP address and geographic location

* Website usage data through cookies or analytics tools

3. How We Collect Information

We may collect information through the following means:

* When you fill out forms on our website or social media pages

* When you contact us via **WhatsApp, email, phone call, or in person**

* When you register for an appointment, consultation, or treatment

* When you subscribe to our newsletters or marketing communications

* Through cookies, analytics, and third-party integrations (such as Meta Pixel or Google Analytics)

4. How We Use Your Information

We use your information to:

* Schedule and manage medical consultations and appointments

* Deliver our healthcare, wellness, and aesthetic services

* Maintain accurate patient and treatment records

* Process payments and generate invoices

* Communicate updates, reminders, or promotions (only with consent)

* Comply with legal, regulatory, and medical obligations

* Improve our website, services, and patient experience

Disclosure of Information

We do not sell or rent your personal data. However, your information may be shared with:

* Licensed medical professionals and authorized staff for treatment purposes

* Third-party service providers assisting in billing, IT, or marketing operations

* Regulatory authorities when required by law (e.g., Ministry of Health, PDPA regulators)

* Technology platforms (e.g., Meta, WhatsApp, Google) used for secure communications and analytics

We ensure all third parties handle your information with strict confidentiality and comply with applicable data protection laws.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by Malaysian law.

When no longer needed, your information will be securely deleted or anonymized.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your personal information, please note that **no electronic transmission or storage system is completely secure.**

Your Rights Under the PDPA

Under Malaysia’s Personal Data Protection Act 2010, you have the right to:

* Access and obtain a copy of your personal data held by us

* Request correction or updates to your personal information

* Withdraw consent for the use of your data (subject to legal or contractual obligations)

* Request deletion of your data where applicable

To exercise these rights, please contact us (see Section 10).

9. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and analyze site traffic.

You may disable cookies in your browser settings, but some features of the website may not function properly as a result.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Dasom Medical Wellness Clinic

Email: support@dasomclinic.com

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. The latest version will always be available on our website, with the “Last Updated” date at the top.